Post Go Live Hypercare

During the following weeks after go live, you will be entering a stabilization period. The stabilization period comes between Go Live and the optimization phase of your NetSuite environment. 

This is an allowance of hours to support the client in post go live activities. 

Common activities include:
a. End User Training
b. Custom Dashboards
c. Quick Fixes / Adjustments to Configuration
d. Integration Support

Anchor Group works on a time and material basis which means that you will be invoiced for the time actually consumed. This general estimate is based on the standard needs for the services described. Please reach out to your Anchor Group sales rep to make sure that each service item is correctly quoted for your specific use case. 

Typically these are some areas that impact the estimated level of effort in an engagement:

• Size of the business (either number of employees or the annual revenue)
• Industry 
• Complexity of your business processes in your industry
• How savvy are your employees and key stakeholders with ERP systems
  • Experience implementing ERP
  • Experience working in ERP
  • Ability to be curious and a self-learner when hitting roadblocks
• Number of NetSuite modules that need to be implemented
• How good your team is at providing detailed requirements
  • Include conditions for certain scenarios
  • Ability to know general technical architecture and flow of data
  • Ability to provide detailed process flow maps for visuals (we recommend using LucidChart for this)

Need Customizations?

•  Add to quote and provide additional requirements for customization needs during the process. 

Learn how to build your own quote!

This NetSuite task is designed for the convert stage of an Anchor Group NetSuite implementation.